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Renting a car with Movix Rent a Car is an excellent way to enjoy your trip with freedom and comfort. Before picking up the vehicle, it's essential to meet a few basic requirements. Here's what you need:

Generally, the minimum age to rent a car is 25. However, some rental companies allow drivers under 25 by paying an additional fee.

A - Minimum Age

B - Required Documents

You must present a physical credit card with the following characteristics:

Important: Each rental company may have specific policies. Check the requirements in advance with the selected company through Movix Rent a Car.

C - Credit Card

1. What do I need to rent a car?

When picking up your rental car from Movix Rent a Car, present the following documents at the rental counter:

2. What documents do I need to present to pick up the vehicle?

Yes. To rent a car with Movix Rent a Car, it is mandatory to present a physical credit card that:

Important: Virtual, prepaid, or digital cards are not accepted by rental companies.

3. Is it mandatory to present a credit card?

The IDP (International Driving Permit) is a document that translates the information on your license into up to 8 languages, allowing you to drive legally in over 100 countries.

Languages included: English, Spanish, Portuguese, Chinese, Arabic, Russian, German, and French.

In some destinations, especially in Europe and Asia, the IDP is mandatory.

Important:

4. What is the International Driving Permit (IDP)? Is it mandatory to rent a car abroad?

You can change your reservation directly through the Movix Rent a Car website or via our online chat.

If your reservation is pay-at-destination:

If your reservation was prepaid:

5. How can I change my reservation?

To cancel your reservation with Movix Rent a Car, you can use the website or contact us through our online chat. The process is quick and easy.

6. How do I cancel my reservation?

Reservation cancellations can be made free of charge as long as they are requested within 7 days of the confirmation date.

After that period, fees may apply according to the rental company’s policy.

Late cancellations or failure to pick up the vehicle (no-show) may also result in additional charges.

We recommend always checking the specific conditions outlined in your reservation confirmation voucher.

7. What is the deadline to cancel a reservation?

In cases of force majeure, such as medical emergencies, serious illness, or natural disasters, we may waive the cancellation fee.

You must present supporting documentation, such as a medical certificate or death certificate.

Other situations like delays, canceled flights, or unforeseen events may still be subject to charges.

8. If the cancellation is due to illness, emergency, or natural causes, will I get a refund?

Yes. Once the cancellation is confirmed in the system, you will receive a confirmation email.

You can also access your account under “My Reservations” to check the updated status of your booking.

9. Will I receive proof of cancellation?

If your reservation was paid online, the eligible refund will be initiated as soon as the cancellation is confirmed.

The refund will be processed within 7 business days, depending on your credit card operator's terms.

10. How long does it take to receive a refund for a canceled reservation?

If the vehicle is returned before the date specified in the contract, the total rental rate will not be adjusted, and rental companies do not issue refunds for unused days, except in specific, well-documented cases such as providing a medical certificate or death certificate.

To request a refund for unused rental days, you must gather the required documentation and follow the steps below:

11. Can I get a refund if I return the vehicle before the scheduled date?

In the event of traffic violations, all civil and criminal responsibility, as well as any fines, lies exclusively with the renter. The renter must handle any appeals or payments directly with the corresponding traffic authority in the country where the violation occurred.

The rental company reserves the right to intervene and/or advance payment when required, and may subsequently charge the customer for those amounts along with the administrative fees established by the rental company.

12. How are traffic fines charged?

Failure to show up on the pickup date is considered a 'No-show' and may result in a one-day charge or even the full amount of the reservation, depending on the rental company's policy.

No-show:

Avoid extra charges: if you know you won’t make it, cancel or modify your reservation in advance under “My Reservations”.

13. What happens if I don't show up on the day of the car rental (No-show)?

The rental agreement is the document that formalizes the contract between you and the rental company at the time of pickup. It contains all reservation details, including:

Important: Read it carefully before signing. Once signed, the contract becomes legally binding.

You will receive the agreement at the rental counter upon pickup.

14. What is the rental agreement? What is its purpose?

We understand you may have a preference for a specific model, but Movix Rent a Car works with vehicle categories, not exact models.

You will receive a car with similar features to the selected category, ensuring comfort and the specifications indicated in your reservation.

15. Can I rent a specific car model?

Yes! Some partner rental companies with Movix Rent a Car offer baby seats or child boosters for an additional fee.

How to request:

Important: Availability of these items is limited, so we cannot guarantee they will be available at the time of pickup.

16. Can I rent a baby seat or child booster?

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